Name: Coasty AI Employee
Brand: Coasty
Rating: 4.8 (1250 reviews)

Support Resolution

Coasty works your support queue the way an agent does, by reading the screen. It opens each case, reads the customer's issue and history, then carries out the fix across your CRM, billing tool, and internal admin panels by clicking and typing in the same windows your team uses. It drafts and sends the customer update, closes the ticket, and writes a resolution note, all without any API or connector into those tools. Coasty verifies each step by reading the result back on screen, self-heals when a page layout changes, and pauses for a human to approve anything sensitive like a refund or an account change above your threshold.

cases resolved per day

Process

// 01

It reads the case

Coasty opens each ticket in your help desk, reads the customer's message and full history, and identifies the issue type and the account it belongs to, exactly as an agent scanning the queue would.

// 02

The fix is executed across your tools

Coasty clicks and types through your CRM, billing system, and internal admin panels to apply the resolution, whether that is resetting access, correcting an order, issuing a credit, or updating a record. No API into those systems is used.

// 03

Sensitive steps pause for approval

Refunds, account changes, and anything above a threshold you set are held for a human to approve before Coasty proceeds. Routine cases flow straight through while risky actions stay under your control.

// 04

The customer is updated and the case is closed

Coasty drafts the response, sends it, closes the ticket, and writes a resolution note with a link to a step-by-step recording of everything it did, so the case is fully documented and auditable.

Deliverables

Cases triaged and resolved directly in your existing help desk
Fixes applied across CRM, billing, and internal admin tools by sight
Customer response drafted, sent, and logged on the ticket
Approval gate on refunds, account changes, and other sensitive actions
Resolution note and outcome written back to each closed case
Step-by-step recording of every action for audit and quality review

Example prompt

$ what you would type

Work the password-reset and billing-adjustment queue in our help desk. For each ticket, read the issue, apply the fix in the CRM and billing tool, reply to the customer, and close the case with a resolution note. Hold any refund over 100 dollars for my approval before sending.

FAQ

Get started

cases resolved per day

More use cases

// Invoice Processing

500 invoices reconciled overnight

500 supplier invoices read, matched line by line to their purchase orders and goods receipts, and keyed straight into your ERP by morning, with every exception flagged for a human to approve.

Learn more

// Claims Processing

300 claims triaged per shift

300 first-notice-of-loss submissions and claims documents read, validated against the policy on file, and moved through your claims system to the right adjuster queue, with sensitive decisions held for human sign-off.

Learn more

// Prior Authorization

200 auths submitted per day

Prior-authorization requests assembled from the EHR, submitted on the right payer portal, and chased to a decision, with every field and click logged for the care team. Up to 200 submitted in a single day.

Learn more