Coasty works your prior-authorization queue the way a coordinator does, by looking at the screen. It reads the order and clinical notes in your existing EHR, opens the correct payer portal, keys in patient, diagnosis, procedure, and supporting documentation, then submits and tracks the request to a decision. No API into the EHR or the payer, and no integration to buy. It drives the software you already use by sight, self-heals when a portal layout changes, verifies each screen before moving on, and pauses for a human to approve anything clinical before it hits submit.
Point it at the auth queue
Coasty opens your EHR and reads the pending orders that need authorization: patient, payer, CPT and ICD codes, ordering provider, and the attached clinical notes.
It assembles the request
The agent logs into the correct payer portal, matches the plan and requirement, and enters demographics, diagnosis, procedure, units, and supporting documentation exactly as each payer expects.
A human approves the submission
Before anything is filed, Coasty pauses on the completed request so a nurse or coordinator can review the clinical details and click approve. Sensitive steps never happen unattended.
It submits and chases status
Coasty submits, captures the reference number, and revisits the portal on a schedule to pull approvals, denials, and pended requests back into your worklist with the reason attached.
- Completed prior-auth request filed on the correct payer portal
- Payer reference or tracking number captured for every submission
- Clinical documentation attached exactly as each plan requires
- Status updates (approved, denied, pended) pulled back automatically
- Human-approval checkpoint recorded before each clinical submission
- Step-by-step screenshot audit trail for the care team and appeals
Computer-use evals and real-world environments.
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