Coasty works your service desk the way a provisioning analyst does. It opens each ticket, reads the request in plain language, and then drives your existing admin consoles by sight (identity provider, directory, HR system, license portals, and internal tools) with no API and no connector. It creates the account, grants the group memberships and licenses the request calls for, verifies each change landed on screen, and writes the closure note back into the ticket. Because it operates the same portals your team already uses, it keeps working when a console UI changes, and it pauses for a human approver before any privileged or sensitive grant.
Point it at your queue
Give Coasty access to your service-desk tool and the admin consoles you already use. Describe your access matrix and which request types it should handle end to end.
It reads each ticket
The agent opens a ticket, parses the request (new hire onboarding, group access, license, password reset, offboarding), and checks it against your approval rules and role templates.
Provisioning is executed
Coasty logs into the right console, creates or updates the account, assigns groups, roles, and licenses, then reads the screen back to confirm every change actually applied.
Ticket is closed with a trail
It writes a summary of exactly what was changed, attaches step screenshots, sets the ticket to resolved, and routes anything ambiguous or high-privilege to a human for approval.
- Tickets triaged and matched to your access matrix and role templates
- Accounts, group memberships, and licenses provisioned in your existing consoles
- On-screen verification that every grant actually applied
- Closure note written back into each ticket with what changed and why
- Step-by-step screenshots captured for every action as an audit trail
- Privileged and out-of-policy requests paused for human approval before execution
$ what you would type
Work our IT access queue. For each new-hire onboarding ticket, create the account in our identity provider, add the groups and licenses for their role template, verify each change, and close the ticket with a summary. Pause and ask me before granting any admin or finance access.
Computer-use evals and real-world environments.
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