Computer Use
Your Support Team Is Drowning in Tickets That Should Never Reach a Human
Coasty's computer use AI agent auto-resolves 76% of support tickets. No scripts, no rigid flows. Real actions inside your actual tools.
Your support agents are spending the majority of their day answering the same questions they answered yesterday. Order status. Password resets. Billing questions. Refund requests. Research consistently shows that up to 80% of incoming support tickets are routine and repetitive. Yet you're paying $20 to $30 per ticket to have a human being handle every single one. At 1,000 tickets a month, that's $20,000 to $30,000 in labor costs for work that follows the exact same steps every time. Meanwhile, your agents are burning out. Customer service turnover rates average 30 to 45% annually, and repetitive tasks are one of the top drivers. You're not just wasting money on the tickets. You're wasting money rehiring and retraining the people who got tired of answering them. Traditional chatbots were supposed to fix this. They didn't. They frustrate customers with rigid decision trees, fail on anything slightly outside their script, and over 65% of chatbot interactions end in abandonment when the bot can't escalate properly. Customers don't hate automation. They hate bad automation. There's a real difference now, and it's called a computer use agent.
How Coasty's Computer Use Agent Handles This
Coasty isn't a chatbot. It doesn't match keywords to canned responses. It's a computer use agent, which means it actually operates your support software the same way a human agent would. It reads the ticket, opens your CRM, looks up the customer's account, checks order history, processes the refund or update, and closes the ticket. All of it. No API integrations required. No custom scripts per tool. Coasty sees your screen and uses it. That's the core difference between a computer use approach and everything that came before it. Old automation broke the moment a UI changed or a workflow had an edge case. Coasty adapts in real time because it's navigating the actual interface, not a pre-programmed integration. This is why Coasty scores 82% on OSWorld, the industry benchmark for real-world computer task completion, the highest of any AI agent available. In customer support specifically, that translates to a 76% auto-resolution rate. Three out of four tickets handled, start to finish, without a human touching them. The tickets that do need a human get routed with full context already filled in, so your agents spend their time solving problems, not copying and pasting account details.
Why This Beats Everything Else
- ●Traditional chatbots fail 75% of complex issues and have abandonment rates above 65% when escalation breaks down. Coasty's computer use agent handles the full action, not just the conversation.
- ●Rule-based RPA tools break every time your support software updates its UI. Coasty reads the screen like a human does, so a button moving two pixels to the left isn't a production incident.
- ●At $20 to $30 per manually handled ticket, a team processing 2,000 tickets a month is spending up to $60,000 on labor that a computer use agent can absorb at a fraction of the cost.
- ●Your best agents didn't take the job to copy-paste tracking numbers all day. Offloading the repetitive 80% to a computer use agent means your human team handles the complex, high-value cases that actually need empathy and judgment.
Ecommerce brands using autonomous AI agents are hitting resolution rates between 76% and 92% without human intervention, according to Kodif platform data. At an industry average of $22 per manually resolved ticket, that math becomes impossible to ignore fast.
Real Results
When you deploy a computer use agent for customer support, a few things happen quickly. First, your ticket queue shrinks. The 80% of routine requests, shipping updates, account changes, refund processing, password resets, subscription modifications, get handled around the clock without anyone on your team touching them. Second, your response time collapses. Customers asking about their order at 2am get a real answer, not a 'we'll get back to you in 1 to 2 business days' auto-reply. Third, your cost per ticket drops sharply. Companies that have moved to AI-driven resolution are reporting cost reductions of 50% or more on their support operations. Fourth, and this one matters more than people expect, your human agents start doing better work. When they're not buried in repetitive tickets, they handle escalations faster, with more care, and your CSAT scores improve. Live chat already has an 87% customer satisfaction rate when handled well. A computer use agent makes sure your human agents only see the tickets where that human touch actually matters.
If you're still routing every password reset and order status question to a human being, you're not running a support team. You're running an expensive manual data entry operation. Coasty's computer use agent handles the repetitive work, inside your actual tools, with no brittle integrations and no rigid scripts. Try it free at coasty.ai. No credit card required.